CANCELLATION, NO-SHOW, AND REFUND POLICY

CANCELLATION POLICY:

If patient cancelling at least 12 hours before the scheduled appointment will be eligible for a 50% refund.

Cancellation less than 12 hours will not be eligible for a refund. If the consultant cancels a session, the patient will be refunded the entire amount paid, (or appointment rescheduled for a mutually convenient time) irrespective of when the consultant has canceled.

For rescheduling the appointment, the clients can coordinate with Hope Trust. Rescheduling for the specific appointment is only allowed once, after which the appointment stands canceled.

EXCEPTIONS:

In case of emergencies or unique circumstances with consent of  the organization, refund will be processed within 5-7 working days.

NO-SHOW POLICY FOR APPOINTMENT BOOKINGS:

An appointment will be considered a no-show if the patient does not join the session link (in case of an online session) within 15 minutes of the agreed start time and no refunds.

PAYMENT POLICY: 

All sessions are strictly pre-paid. Sessions are confirmed only if payment is completed in advance.

INTERNATIONAL RATES APPLY TO NON-RESIDENT INDIANS/ CLIENTS TAKING
SESSION OUTSIDE INDIA BOTH ONLINE AND OFFLINE

OFFICE TIMINGS:

Please note that our office hours are 9 AM – 8 PM, Monday to Saturday only (Excluding Sundays and gazette holidays). Any communication outside of office hours (patient cancellation, rescheduling) will be addressed during the next day.